About Telefonicatch

Issue: 2010.06
Covering: June/July 2010
Published: June 2010
Next issue: July 2010

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
A unique monthly report for the industry.

• Telefonicawatch is the only independent monitor of everything and anything to do with Telefonica Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
• Covering not just a leading European and Latin American integrated telecoms group and one of the world's top-five players and its many operating companies, but also its wider interests, including the Atento contact centre business, Vivo in Brazil, Telecom Italia, Portugal Telecom, and China Unicom.
• Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

About Telefonicatch

Issue: 2010.06
Covering: June/July 2010
Published: June 2010
Next issue: July 2010

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
A unique monthly report for the industry.

• Telefonicawatch is the only independent monitor of everything and anything to do with Telefonica Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
• Covering not just a leading European and Latin American integrated telecoms group and one of the world's top-five players and its many operating companies, but also its wider interests, including the Atento contact centre business, Vivo in Brazil, Telecom Italia, Portugal Telecom, and China Unicom.
• Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Executive Brief from Telefonicawatch, issue 2010.06. Click through for: an Extract from this month’s report; the Issue Snapshot; or to contact us for more information about the full 50-page issue, this industry standard monthly report service, and ongoing subscription access.

1. The bid to take control of Vivo was vetoed by the Portuguese government, leaving Telefónica accused both of desperately offering too much and being holed strategically. A legal appeal looks likely and to have a good chance of success. The Spanish incumbent had been accused of heavy handed tactics, but it had been assumed it would ultimately succeed in its bid. Portugal Telecom could return to the Brazilian market following any sale, although it may meet local government resistance. [pp.4-9.]
2. Telefónica Global Technology is to be established as a new IT division to unify management and operation of worldwide information systems. Operations previously managed by individual country units will now be centrally-controlled from Spain. The new unit is another sign of Telefónica shifting resources in order to better target the multinationals, as well as trim costs. A contract for a new business support system solution from Convergys was also entered into, which should see real time billing and services for MNC customers. Further consolidation of functions within Telefónica Europe saw announcement of a central human resources centre in Dublin. [pp.12,32.]
3. Potential deployments of near-field communication technology at Telefónica drew attention, with executives suggesting markets in Europe are particularly seeing signs of readiness for the services. There remains doubt about the availability of suitable handsets, however. Trials are underway in the Czech Republic and Spain. [pp.11,17,29.]
4. Movistar España is aiming to expand its portfolio of “mini-tablet” devices, ahead of the Christmas 2010 market. Proposals for devices have been invited from vendors including Compaq, Dell, Huawei, and Samsung. The company is expected to offer the devices for less than EUR450, as part of the strategy to deliver affordable smart devices in order to drive mobile data use. The launch of the Huawei developed Movistar IVY handset also fits this strategy. [p.15.]
5. O2 UK abandoned its strategy of offering unlimited mobile data downloads, in favour of capped services. The operator insisted most customers would not be affected, but commentators questioned the decision to make customers more conscious of potential costs rather than targeting the minority of heavy users. An upgrade of the London O2 network to cope with demand for data, by Nokia Siemens Networks, could be viewed as a reminder that heavy users may not be the biggest challenge faced by operators, but rather their density in metropolitan areas. Elsewhere, O2 Czech Republic is expanding its HSPA+ network and introducing new mobile internet tariffs, with the aim of prompting users to increase consumption of data, while flat rate mobile data tariffs were launched in Germany. [pp.28,30,34-35,36.]
6. Telefónica claimed record levels of broadband growth in Brazil, and an upturn in its fixed line voice business. The improvements follow a lengthy period of service problems, which are greatly improved since the beginning of 2010. Deployment of door to door sales representatives is said to have contributed to the uplift. [pp.21,22.]
7. GROUP: Telefónica sold Manx Telecom for EUR190m, to private equity firms HgCapital and CPS Partners. [p.10.]
8. Telefónica was linked to a bid for a stake in Serbian state telco Telekom Srbija, although the reports have the look of overplayed speculation. Taking an increased stake in China Unicom in 2010 looks more likely. [pp.4,10.]
9. Telefónica is working with Nokia and Intel on the development of MeeGo, a new Linux based smart device operating system that could support the delivery of converged services. [p.13.]
10. MOVISTAR ESPAÑA’s mobile business performed poorly in latest market statistics from the CMT, while broadband subscriptions were dominated by alternative providers in a market with slowing growth. Decline in fixed line numbers continued, but residential lines saw a slight increase month by month. [p.16.]
11. Telefónica España agreed a timetable for the overhaul of systems managing wholesale access to its network. [p.18.]
12. Telefónica and Tata Communications signed an interconnect agreement that will see the pair collaborate on telepresence services. [p.18.]
13. Telsis highlighted provision of natural language text query solutions to Telefónica in Spain. [p.19.]
14. Movistar España is set to launch the iPhone 4 in coming weeks, and is reportedly to introduce a high definition mobile TV service for the device. In Latin America, new mobile TV services were also launched in Ecuador, with a device from Samsung that also enables content to be recorded. [pp.14,19.]
15. Further promotional offers on bundles were announced by Movistar España following its unified rebranding, with mobile broadband deals made available to fixed line customers. Discounts for expanding small businesses were also extended. Regulator CMT maintained line rental prices at current levels for the third year running. [pp.16,20.]
16. LATINOAMÉRICA: The Movitalk push to talk service debuted in Argentina, following earlier launches in Colombia and Ecuador. [p.21.]
17. Vivo is expanding its 3G network, with plans to reach 85% of the population by 2012. LTE trials were reportedly successfully undertaken by Telefónica del Peru and Alcatel-Lucent using the 700MHz spectrum band, which is believed to be well suited to the provision of next generation mobile services across the continent. [pp.22,26.]
18. Movistar Chile is offering free online storage through a new cloud computing service, which is being linked with its Homestation home multimedia platform. [p.23.]
19. Telefónica Mexico was a member of the consortium winning rights to use fibre across the country to expand network coverage, enabling more effective competition with the incumbent. Telefónica also appears most to win bidding for a significant stake in state-owned operator ETB, in Colombia, although the decision making process is taking longer than anticipated. In Peru, Telefónica is examining prospects for building out its network through agreements with national infrastructure owners, such as electricity and rail network owners. [pp.23,25,26.]
20. TELEFÓNICA EUROPE: O2 Germany debuted an ad-funded mobile service offering minutes, text and data downloads for customers willing to receive advertising. The operator also launched a Huawei HSPA enabled router capable of linking five devices using Wi-Fi connectivity. [p.30.]
21. A point-to-point wireless leased line broadband offering for O2 business customers in Ireland was unveiled, pitched as an alternative to existing fixed-line services. [p.31.]
22. O2 Ireland was served legal papers that could see it compelled to provide information on customers alleged to be illegally sharing copyrighted material online. O2 UK is also to be required to share information on file sharing customers. [pp.32,40.]
23. O2 UK received a licence to trial LTE on 800MHz spectrum, with testing to begin in the north west of England in the third quarter of 2010. However, the company is still battling the government over the future of its existing 900MHZ spectrum licence. Limited stocks saw O2 UK restrict availability of the iPhone 4 on launch to existing iPhone customers. [pp.36,37,39.]
24. ASSOCIATES AND INVESTMENTS: China Unicom is building momentum with its 3G rollout, and expanding m commerce capabilities. Portugal Telecom is launching a new PC based TV service intended to complement existing Meo services. Telecom Italia continues to battle to decide on the future of its stake in Argentinean operator Telecom Argentina. [pp.41,42,44,45.]

About Telefonicawatch

Issue: 2010.06
Covering: June 2010
Published: June 2010
Next issue: July 2010

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
A unique monthly report for the industry.

• Telefonicawatch is the only independent monitor of everything and anything to do with Telefonica Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
• Covering not just a leading European and Latin American integrated telecoms group and one of the world's top-five players and its many operating companies, but also its wider interests, including the Atento contact centre business, Vivo in Brazil, Telecom Italia, Portugal Telecom, and China Unicom.
• Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Extracts from Telefonicawatch, issue 2010.06. Click through for: the Executive Brief from this month’s report; the Issue Snapshot; or to contact us for more information about the full 50-page issue, this industry standard monthly report service, and ongoing subscription access.

Telefónica positive on NFC

Telefónica Group confirmed that the Czech Republic, Spain, and the UK are likely to be first markets in which it will launch commercial near-field communications (NFC) payment services.

Michiel van Eldik, Group Director for New Business and Innovation at Telefónica said that these three countries have already conducted various technology trials and consumer pilots (Telefónicawatch, passim), and will potentially see handset-based payment service launches in late-2010 or early-2011.

” In these countries, we are seeing more and more evidence of market readiness, and we at Telefónica are most advanced in our developments. ”
– van Eldik.

The company cited its limited rollout of NFC-enabled Nokia 6212 handsets in Czech city of Pilsen (see separate report), to allow customers to pay for public transport, purchase tickets to local events, and make payments in local stores, as a demonstration of the readiness of its NFC systems for commercial launch.

Pablo Montesano, Director for New Businesses at Telefónica, speaking at the GSM Association‘s Mobile Money Summit in Rio de Janeiro, said that Telefónica estimates that mobile financial services could ultimately generate $1.5bn (EUR1.2bn) for the company.

” The last 18 months have been important to our understanding. We consider financial services one of the biggest opportunities within the Group. ”
– Montesano.

However, the company did cite the availability of reliable NFC handsets as a potential problem, after encountering performance issues with the Samsung S5230 NFC handset it used for a trial conducted at the Mobile World Congress in February 2010. The company said that it has worked with Samsung and Giesecke & Devrient, the NFC SIM supplier, to resolve the problems.

[Further reference: Telefónica O2 plans commercial NFC services -- FierceWireless, 28 May 2010.]

Telefónica España and La Caixa commence NFC pilot

Telefónica España and La Caixa, a Spanish financial institution, launched a six-month pilot Near-Field Communications (NFC) scheme in Sitges, Catalonia, in collaboration with Visa, Samsung and the Sitges City Hall.

The trial, dubbed “Mobile Shopping, Sitges 2010″, will involve 1,500 users and around 500 retailers, and allow customers to make purchases by tapping special NFC enabled handsets to the point-of-sale terminals using a version of Telefónica’s Movistar Wallet service.

Telefónica provide the NFC platform to manage the cards’ lifecycle, including issuance, activation, use and withdrawal, remotely and in real time, using over the air (OTA) technology.

For its part, La Caixa will issue the Visa cards to be placed in the trial participants’ mobile phone SIM card, and administer the retailers’ point of sale devices. Samsung will supply the NFC-enabled handsets. Gemalto will provide the NFC service platform and SIM cards.

The trial was announced at the Mobile World Congress in Barcelona at the beginning of 2010 (Telefónicawatch, 2010.02), and comes as Telefónica increases testing of NFC technology, with wider launches predicted, despite concerns over the quality of existing handsets (see separate report). In the UK, where early trials took place, the local O2 unit is focusing on partnering to provide financial services, and has indicated it is unlikely to commercialise NFC until the capabilities of the available devices have caught up with the technology.

[Further reference: "la Caixa", Telefónica and Visa start in Sitges the first mobile shopping experience in Spain -- La Caixa, 28 May 2010.]

O2 launches NFC service in Pilsen

Telefónica O2 Czech Republic announced the commercial launch of a near-field communications (NFC) payment service in collaboration with the City of Pilsen and local transit company Plzenske Mestske Dopravni Podniky, allowing customers to pay for fares on public transport, book tickets for events, and make small purchases in participating shops.

The service uses MIFARE technology, developed by NXP Semiconductors to integrate a contactless Plzenska karta card that is already in use by over 230,000 inhabitants of the city, into a customised Nokia 6212 handset.

The Plzenska karta card has been in use since 2004, and has an established payment network. As well as its primary function as a prepaid card for use on the city’s public transport system, it also allows customers to use the card as an electronic purse to pay for goods and services of contractual partners, and purchase tickets for cultural events. It also doubles as a library card in the Pilsen City Library, as well as being used by a number of local companies as an “employee card” for monitoring employee attendance and enabling use of printers, and in some secondary schools to purchase cafeteria meals.

It was noted that integrating the card into a mobile phone will allow users to view balance and transactions details, on the handset display, via a Java application, rather than needing to visit special terminals.

The mobile service was originally presented at the GSMA Mobile World Congress in 2009, and has subsequently been through a number of trials (Telefónicawatch, 2009.02).

” During a trial run that started in April 2009, the NFC services were used by 50 users in total, who have given it a very positive evaluation. In particular, they highlighted the fact that they keep their handset handy all the time in fact, and therefore, there is no need to look for a card to make the payment. Another advantage, according to their opinion, is the possibility to display transaction history and balance directly on the handset display. If they were to choose between a standard ‘Plzenska karta’ card and an application of the same name in their handset, most of the trial users would prefer [the] mobile handset. ”
– Jiri Malik, Sales Director for Public Administration and Government, Telefónica O2.

The NFC handsets are available from 22 May 2010, priced from CZK 495 (EUR19) as part of a new contract or extension, or at CZK 4,495 on a stand-alone basis.

[Further reference: ‘Plzenska karta' card in a mobile now thanks to the unique NFC technology -- Telefónica O2 Czech Republic, 24 May 2010.]

Unicom launches NFC m-commerce service

The Beijing branch of China Unicom launched a NFC (Near Field Communication)-powered mobile commerce service in partnership with Beijing Municipal Administration and Communications Card Company (BMAC).

BMAC operates the Yikatong card, which is a contactless “stored value” card that can be used to make payments on the city’s buses, subway system, in taxis and in retail stores. It will be made available to mobile phone users either via SIM cards with built-in NFC antennas, or using two handset models which have the technology embedded.

Users will also be able to check balances and payment transaction histories from their handsets, and credit balances can be topped-up via the existing BMAC kiosks or over the-air.

[Further reference: China Unicom adopts SIMpass for mobile payments -- China Payments News, 9 June 2010.]

About Telefonicawatch

Issue: 2010.06
Covering: June 2010
Published: June 2010
Next issue: July 2010

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
A unique monthly report for the industry.

• Telefonicawatch is the only independent monitor of everything and anything to do with Telefonica Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
• Covering not just a leading European and Latin American integrated telecoms group and one of the world's top-five players and its many operating companies, but also its wider interests, including the Atento contact centre business, Vivo in Brazil, Telecom Italia, Portugal Telecom, and China Unicom.
• Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Snapshot of Telefonicawatch, issue 2010.06. Click through for: the Executive Brief from this month’s report; an Extract from the issue; or to contact us for more information about the full 50-page issue, this industry standard monthly report service, and ongoing subscription access.

• Table of Contents
• Index
• About Vodafonewatch

Table of Contents

1 Executive Brief

4 Group

4 Acquisitions and disposals
4 Portugal wields golden share to veto Vivo bid
4 Acquisitions and disposals
4 Telefónica linked to Telekom Srbija bid
5 Shareholder meeting to vote of Vivo offer
5 Bid provides divestiture options
5 Associates and investments
6 Financing options
6 Signs both sides considering all means necessary
6 Dividend plans could sweeten deal
6 M&A
7 Telefónica fails to “sell” PT stake in attempt to avoid conflict of interest…
7 Analysts ponder when, rather than if…
7 People
8 …but potential regulatory barriers remain
8 Financial
9 If the bid fails…
9 Options for PT
10 Telefónica sells Manx Telecom for £158.8m
10 Associates and investments
10 Telefónica set to increase Unicom holding — reports
10 Society
10 Telefónica undertakes 1GOAL push
11 Mobile payments
11 Telefónica positive on NFC
12 Operations
12 Telefónica unifies global IT management
12 Consolidating internally, to better target multinationals
12 Telefónica chooses Convergys for Smart BSS solution
13 Products and services
13 Telefónica ties with Nokia and Intel to explore MeeGo
14 Regulatory
14 Operators push for “Google Tax”
14 Operators seek to squeeze Google/YouTube
14 Devices
14 Mobile TV

15 Telefónica España

15 Devices
15 Telefónica sends out call to expand tablet portfolio
15 Movistar launches Huawei Android device
15 Network
16 Market statistics
16 Movistar lags rivals in subscriber additions
16 Broadband market share still slipping
16 Fixed-line position shored up by residential lines
16 Pricing and tariffs
17 Mobile payment
17 Telefónica and La Caixa commence NFC pilot
17 Society
18 Network
18 Telcos agree Telefónica network access plan
18 Telefónica and Tata sign inter-carrier agreement
18 Universal service
19 Partners and suppliers
19 Movistar’s Telsis automation solution trumpeted
19 Rubberduck providing Movistar iPhone TV service?
20 Pricing and tariffs
20 Re-branded Movistar promotes bundles
20 Movistar renews growing business offers
20 Line rental charges frozen again by CMT

21 Telefónica Latinoamérica

21 Argentina
21 Movitalk launches in Argentina
21 Brazil
21 Telefónica claims record Speedy growth
21 Argentina
22 76% drop in complaints in 2010 so far
22 Telefónica boosts Wi‑Fi rollout
22 Brazil: Vivo
22 Vivo details 3G network expansion
22 Brazil
22 Brazil: Vivo
23 Chile
23 Movistar Chile launches cloud computing service
23 Colombia
23 Further delays in ETB sales process
23 Chile
24 Ecuador
24 Mobile TV handset launched in Ecuador
24 Movistar partners Intel on education
24 Movistar enters strategic alliance with football league
24 Ecuador
25 Mexico
25 Telefónica in winning Mexican fibre bid
25 Panama
25 Telefónica to support health ministry
25 Peru
26 Movistar launches entertainment-oriented phones
26 Peru
26 LTE trial completed with Alcatel Lucent
26 Telefónica del Peru considering fibre infrastructure plans
26 Peru
27 Peru to introduce prepaid registration
27 Peru
27 Fitch affirms TdP rating
27 Venezuela

28 Telefónica Europe

28 Czech Republic
28 TOCR adds HSPA in 13 key cities
28 O2 launches flat rate internet tariffs
28 Advertising
28 Czech Republic
29 O2 launches NFC service in Pilsen
29 O2 adds three Samsungs to handset portfolio
29 Czech Republic
30 Germany
30 O2 launches Huawei E5 router
30 O2 debuts ad-funded mobile service
30 O2 Germany launches smartphone option for surf flatrate
30 Czech Republic
31 Ireland
31 O2 launches business wireless leased line service
32 Telefónica to launch EUR25m HR centre in Dublin
32 IRMA to sue O2 and 3 over illegal file sharing
32 Germany
32 O2 planning Alice brand phase-out
33 United Kingdom
33 O2 Simplicity brand expands to pre-pay
33 Streak confirmed on O2
33 Ireland
34 O2 ends unlimited data tariffs
34 O2 UK smartphone tariffs
34 Some debate over wisdom of decision
34 Slovakia
35 Industry moves as operators bow to inevitable
35 UK
36 O2 cleared for LTE testing at 800MHz
36 NSN upgrades O2 UK London network
36 UK
37 O2 restricts iPhone 4 to existing customers
37 Contract buy-out value questioned
37 O2 clarifies restrictions for Home Access customers
37 UK
38 O2 appoints Ed Smith to head, “realign” legal team
38 Operators lose roaming appeal
38 UK
39 O2 to appeal to CAT in spectrum dispute
39 UK
39 Ofcom rules in Stour Marine MTR dispute with O2
40 O2 set to be impacted by copyright code of practice
40 UK
40 O2 launches new home broadband ad campaign
40 O2 pay dispute continues

41 Associates and investments

41 China Unicom
41 Unicom confirms stronger 3G subscriber performance
41 China Mobile 3G base nears ten million
41 China Unicom
42 Unicom to launch mobile app store
42 Unicom launches NFC m-commerce service
42 Unicom extends ties with Tencent
42 China Unicom
43 Portugal Telecom
43 PT faces opposition to mooted Oi bid
43 China Unicom
44 PT to debut PC-based TV service
44 Telecom Italia
44 TI plans solo next generation access push
44 China Unicom
45 TI moves forward in latest round of Argentine legal battle
45 Telecom Italia

46 Index

Index

SYMBOLS
1GOAL, 10, 28, 35
A
Advertising Standards Authority, 38
Aegis Group plc
- Carat, 28
Alcatel-Lucent, 21, 26
América Móvil, 8, 9
- Claro, 9
- Telmex Internacional
(Carso Global Telecom SAB)
- – Teléfonos de México (Telmex), 23, 25
- – Empresa Brasileira de Telecomunicações S.A. (EMBRATEL), 9
American Society for Quality, 21
Anatel, 8
Apple, 14, 19, 35, 37, 42
- iPad, 15, 42
- iPhone, 14, 19, 35, 37, 42
Arup, 31
AT&T, 25, 35
Augustus, 29
Autorita’ Garante della Concorrenza e del Mercato (AGCM, Italy), 45
Avenir, 38
B
Banco Bilbao Vizcaya Argentaria, 7
Bank of America Corp., 5
Beijing Municipal Administration and Communications Card Co. (BMAC), 42
Bernstein, 4
Brasil Telecom, 43
BSkyB, 40
BT Group, 34, 40
- Openzone, 34
- PlusNet, 36
Buongiorno, 7
C
China International Futures Co. (CIFCO), 44
China Mobile, 41, 42
China Telecom, 41, 42
Chunghwa Telecom, 42
Cloud, The, 34
CMT (Spain), 16, 18, 20
CMVM, 7
CNDC (Argentina), 45
Comisión Fed. de Electricidad (Mexico), 25
Communications Workers Union, 40
Consip SpA, 45
Consumers’ Association
- Which?, 36
Convergys Corp., 12
CPS Partners LLC, 10
Credit Suisse Group CS, 6
D
Datamonitor, 13, 15
Dell, 15, 33
Deutsche Telekom, 4
- T-Mobile, 37, 38, 39
- – UK, 38, 39
Digital Economy Act 2010 (UK), 40
E
Eircom, 32
- Meteor, 32
Ekos, 24
EMI, 32
Empresa de Telecomunicaciones
de Bogota (ETB), 23
Enel SpA, 45
Envivio, 44
Ericsson, 31
ETB, 23
European Union, 14, 34, 38, 39
- European Court of Justice, 38
- European Parliament, 38
F
Family Online Safety Institute, 17
Fédération Internationale de Football Association (FIFA), 10, 14, 27, 28, 35
- World Cup, 10, 14, 27, 35, 38
Findim
- Marco Fossati, 8
First Direct, 37
Fitch, Inc., 9, 27
- Fitch Ratings, 9, 27
France Télécom, 4
- Orange, 14, 16, 18, 37, 38, 39, 40
- – Spain, 16
- – UK, 37, 38, 39, 40
Frost and Sullivan, 7
G
Gemalto, 17
Giesecke & Devrient, 11
Google, 14, 15, 26, 33
- Android, 14, 15, 26, 33, 42
- YouTube, 14, 34
Grupo Santander
- Santander, 15
GSM Association (GSMA), 11, 29
- Mobile World Congress,
11, 14, 17, 29
Guangdong Development Bank, 43
H
Hewlett-Packard, 31
- Compaq, 15
HgCapital, 10
High Court, 32
Huawei, 15, 30, 35, 36, 42
Hutchison Whampoa, 28
- H3G
- – 3 Ireland, 32
- – UK, 39
I
Informa plc, 8, 9
Intel, 13, 24
Interpublic Group
- Initiative, 28
- R/GA, 28
Irish Recorded Music Association (IRMA), 32
L
La Caixa, 17
Liga Deportiva Universitaria de Quito, 24
M
Mediapro
- Gol TV, 19
Mediobanca, 7
Megacable, 25
Merrill Lynch, 5
Microsoft, 44
- Windows Mobile, 42
Millennium Investment Banking, 4
Millicom International Cellular, 23
MTV, 19
N
National Health Service (UK), 40
News Corp.
- BSkyB, 40
NII Holdings, Inc., 25
- Nextel Mexico, 25
Nokia, 11, 13, 21, 29
Nokia Siemens Networks, 36
NXP, 29
O
Ofcom (UK), 36, 39, 40
Office of Fair Trading
- Competition Appeal Tribunal
(CAT), 39
Omnicom Group, Inc.
- Agency Republic, 28
Orascom, 4
- Wind Telecom. SpA, 44, 45
Osiptel, 25, 27
P
Palm, 35
Plzeské mstské dopravní podniky, 29
Populus Ltd, 40
Portugal Telecom, 4, 5, 6, 7, 8, 9, 43, 44
Bava, Zeinal, 5
Post Office, 40
Prisa
- Digital+, 14
Procon (Brazil), 22
Profero, 28
Publicis Groupe
- ZenithOptimedia, 28
Q
Qatar Telecom, 7
QUALCOMM, 33
R
RBC Capital Markets, 4
Regions
- Africa
- – South Africa, 14, 27
- APAC
- – China, 10, 41, 42, 43, 44
- – Hong Kong, 10
- – Japan, 24
- – Taiwan, 42
- EMEA
- – Czech Republic, 11, 28, 29, 30, 31, 32
- – Europe, 4, 6, 8, 9, 10, 12, 14, 15, 16, 18, 28, 32, 33, 34, 35, 38, 39, 45
- – France, 4
- – Germany, 30, 32
- – Ireland, 12, 31, 32, 33
- – Isle of Man, 10
- – Italy, 8, 15, 44, 45
- – Portugal, 4, 5, 7, 8, 9, 43, 44
- – Slovakia, 32, 34
- – Spain, 4, 6, 7, 9, 10, 11, 12, 14, 15, 16, 17, 18, 19, 20, 25
- – UK, 6, 11, 15, 17, 19, 28, 32, 33, 35, 36, 37, 38, 39, 40
- – Vatican City State, 10
- Latin America,
4, 6, 8, 9, 10, 24, 26, 45
- – Argentina, 21, 23, 45
- – Bolivia, 27
- – Brazil, 4, 5, 6, 7, 8, 9, 21, 22, 24, 43, 45
- – Chile, 23
- – Colombia, 19, 21, 23
- – Ecuador, 21, 24
- – Mexico, 25, 27
- – Panama, 25, 26
- – Peru, 24, 25, 26, 27
- – Venezuela, 27
Research in Motion, 21, 41
- BlackBerry, 16, 41
Rubberduck Media Lab, 19
S
Samsung, 11, 14, 15, 17, 24, 29, 31, 44
Satmetrix, 37
Securities and Exchange Commission, 44
Societe Generale, 7
Sofora, 45
Sony, 37
- Sony Music, 32
Sony Ericsson, 26, 31
Stour Marine, 39
Swisscom
- Fastweb, 44, 45
Symbian, 26, 42
T
Taikang Life Insurance, 43
TalkTalk plc, 40
Tata Communications, 18
Technologies
- 2G, 35, 39, 41
- – GSM, 11, 21, 39, 44
- 3G, 10, 22, 28, 29, 39, 41, 42
- – HSPA+, 15
- – HSDPA, 28
- – UMTS, 28, 39
- – WCDMA, 41, 44
- 4G
- – LTE, 26, 36
- – WiMAX, 41
- Broadband, 15, 16, 20, 21, 22, 23, 25, 28, 29, 32, 36, 37, 39, 40, 41, 42, 44
- – ADSL, 16, 20, 29, 30
- – DSL, 32
- Business/Operations Support Systems (BSS/OSS), 12
- Carrier pre-selection, 10
- Cloud computing, 23
- e-readers, 15
- Femtocell, 38
- GPS, 15, 16
- ICT, 17, 31
- IP, 32, 42, 44
- IPTV, 44
- ISDN, 30
- Java, 29
- Linux, 13
- MIFARE, 29
- NFC, 11, 17, 29, 42
- P2P, 34, 37
- Private circuits, 31
- Push-to-talk (PTT), 21
- SIM, 11, 17, 27, 30, 33, 35, 42, 44
- SMS, 10, 19, 23, 27, 30, 33, 34
- Telepresence, 18
- TV, 19, 32, 44
- – Mobile TV, 14, 19, 24, 44
- – ISDB (digital mobile television), 24
- – SBTVD, 24
- WLAN/Wi-Fi, 22, 29, 30, 33, 34, 41
Telco SpA, 8
Telecom Argentina, 45
Telecom Italia, 5, 8, 9, 44, 45
- Telecom Italia Mobile, 8, 45
- TIM Brasil, 8, 9
Telecom Plus plc
- Utility Warehouse, 36
Telefónica Group
- Associates and investments
- – China Unicom,
10, 41, 42, 43, 44
- – Portugal Telecom,
4, 5, 7, 8, 9, 43, 44
- – Telecom Italia,
5, 8, 44, 45
- Atento, 6
- España, 14, 15, 16, 18, 19, 20
- Europe (O2),
6, 7, 10, 11, 17, 19, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40
- – Alice, 32
- – Czech Republic,
7, 28, 29, 30, 31
- – Germany, 30, 32
- – HanseNet Telekommunikation, 32
- – Ireland, 19, 31, 32, 33
- – Manx Telecom
(Isle of Man), 10
- – O2 Media, 7
- – Slovakia, 34
- – UK, 28, 33, 34, 35, 36, 37, 38, 39, 40
- Executives
- – Alder, Steve, 33
- – Alierta, César, 6, 10, 14
- – Dev, Vivek, 13
- – Dunne, Ronan, 34
- – Ezcurra, Luis, 15
- – Fernández Valbuena, Santiago, 5
- – Jarvis, Kate, 38
- – Joyce, Robert, 36
- – Key, Matthew, 10
- – Linares, Simon, 32
- – Malik, Jiri, 29
- – Matjovský, Petr, 28
- – Montesano, Pablo, 11
- – Mortimer, Nicola, 31
- – Patton, Eoghan, 33
- – Purdy, Nigel, 36
- – Smith, Ed, 38
- – Soro, Mario, 19
- – Torquati, Maria Fernanda, 12
- – Truffini, Gustavo, 21
- – van Eldik, Michiel, 11
- – Villalobos, Alfredo, 12
- Ex-executives
- – Boddice, Chris, 7
- – Qadri, Sohail, 7
- Fundación Telefónica, 24
- – Pro Niño, 25
- Latinoamérica, 21, 23, 26
- – Argentina, 21, 45
- – Brazil, 7, 9, 21, 22
- – Chile, 23
- – Colombia, 23
- – Mexico, 25
- – Panama, 25, 26
- – Peru, 25, 26, 27
- – Telefónica International Wholesale Services, 12
- – Venezuela, 27
- Products and services
- – Broadband Home Access, 37
- – Digital TV, 24
- – DUO, 20
- – Handy Internet, 30
- – HomeStation, 23
- – Keteke, 15
- – Kombitarif, 30
- – Mobile payments, 11
- – Mobilní Internet, 28
- – Movistar IVY
(Huawei U8100), 15
- – Movitalk, 21
- – My Three, 34
- – NetzClub, 30
- – Niggles and Narks, 40
- – O2 Internet, 28, 29
- – O2 NEON, 29
- – O2 o, 10, 29, 34, 37
- – O2 Prepaid, 30
- – O2 Release Edge Plus, 33
- – O2 Simplicity, 33
- – O2 TV, 28, 29, 30
- – Pay & Go, 33, 35
- – Pay-TV, 14
- – Roaming Datalimit, 34
- – Ruta Movistar, 15, 16
- – Simplicity, 33
- – Speedy, 21, 22
- – TRIO, 20
- Telco SpA, 8
- Telefónica Global Technology, 12
- Telefónica Multinational Sols., 12
Telekom Srbija, 4
Telemar
- Oi, 9, 43
Televisa, 25
TeliaSonera
- Yoigo (Xfera), 16
Telsis, 19
Tencent Holdings, 42
- QQ, 42
- Tenpay, 42
Tesco
- Tesco Mobile, 36
Tiscali SpA, 44
TVA, 22
U
UBS, 41
UPC, 32
V
VCCP, 28
Velti plc, 7
Ventura, 6
Vesta Corporation, 33
Virgin Media, 37, 40
- Virgin Mobile UK, 36
Visa, Inc., 17
Vivendi SA
- Universal Music Group (UMG), 32
Vivo Participações, 4, 5, 6, 7, 8, 9, 22, 43, 45
- Brasilcel N.V. (Telefónica-PT holding company), 5, 6, 9
- Telemig Celular (Brazil), 22
Vodafone Group,
4, 14, 16, 18, 31, 32, 35, 37, 38, 39, 44, 45
- Czech Republic, 31
- Ireland, 32
- Spain, 16
- UK, 35, 37, 38, 39
W
Warner Music Group (WMG), 32
Werthein family, 45
WPP plc
- Mindshare, 28
Y
YOC AG, 30
Z
ZTE, 21

About Telefonicawatch

Issue: 2010.06
Covering: June 2010
Published: June 2010
Next issue: July 2010

Ongoing tracking and insight into Telefónica Group; delivering valuable insight into the labyrinth that is Spain’s global telco giant.
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Issue: 2010.05
Covering: May/June 2010
Published: June 2010
Next issue: July 2010

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

• BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
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• Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
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Executive Brief from BTwatch, issue 2010.05. Click through for: an Extract from this month’s report; the Issue Snapshot; or to contact us for more information about the full 40-page issue, this industry standard monthly report service, and ongoing subscription access.

1. The European Union broadly backed Ofcom plans to enable BT Group to offer a virtual unbundled service for fibre through Openreach. However, the European authorities stressed that this should be seen as a stop gap measure until full physical access to the BT network becomes viable. In a potentially significant development, the EC also called on Ofcom to more closely regulate the product’s pricing on a cost basis, rather than using the less restrictive equivalence of inputs basis as planned. [pp.8-9.]
2. BT announced a strategic agreement with OnLive, a gaming company that streams live video games into the home, with BT the exclusive UK partner. The “cloud based” gaming service could be streamed to home computers or televisions. BT also became a small shareholder in the US company, which is not expected to launch a UK service until spring 2011 at the earliest. [p.14.]
3. BT Global Services launched a BT Virtual Data Centre in Brazil, offering major corporations and government bodies a “dynamic and virtualized infrastructure platform”. Customers will be offered access on a “try & buy” basis, but there are practical restrictions on the type of data stored using the infrastructure as-a service offer. BT is thought to be commercialising internal virtual data centre systems for the new offering, which is supported by NetApp. [p.27.]
4. BT committed to an additional £1bn fibre investment that will see Openreach attempt to bring a form of fibre connectivity to two thirds of the UK population by 2015. The investment, which will be contained within ongoing capex levels of around £2.6bn, is dependent on the economic environment, but nevertheless represents a clear sign that momentum is building, and that the economics of the rollout are becoming more viable. Meanwhile Greater London is expected to see fibre connectivity available to 87% of homes and businesses in time for the London Olympic Games in 2012. [pp.33,35.]
5. BT GROUP released its results for FY09-10, which were warmly received amidst signs that cost cutting programmes are beginning to improve the bottom line, although genuine growth still remains elusive. Full coverage of the results and the accompanying Investors Day are to feature in the upcoming special BT Report .
6. BT is said to be planning to dispose of its 31% stake in Tech Mahindra by the end of the current financial year, but is holding out until Satyam is fully integrated in the expectation of a higher valuation. [p.4.]
7. BT became more deeply embroiled in a pay dispute with the Communications Workers Union, as a revised two year salary deal failed to prevent the union commencing a vote on strike action. BT is offering CWU members a 2% raise this year, followed by 3% in 2011, plus cash bonuses, but the union is holding out for 5% in 2010. BT is reportedly looking to bring in support from contractors Carillion and Telent, and return management to frontline roles, should a strike be called. [pp.5-6.]
8. BT settled a legal dispute with chipset maker MediaTek over alleged unauthorised use of BT patented technology. [p.7.]
9. The adoption of open source software within BT was reported, and the executive responsible acknowledged that initial internal resistance had to be overcome, but now the methodology is being used more frequently to drive innovation. BT is also aiming to improve internal communication on projects through wider use of social networking through deployment of Microsoft’s SharePoint. A contract bid management system is also being introduced using the Microsoft software. [pp.11-12.]
10. BT RETAIL efforts to more proactively engage with customers through social networking sites drew criticism in a newspaper report, with claims that practices are “Big Brother ish”, amidst suggestions that they may breach data protection and customer privacy obligations. [p.13.]
11. There were suggestions that manufacturer OpenPeak is involved in the creation of a new “smartphone for the home” from BT, although the telco indicated that much of the development in the proposed new device is being conducted internally. [p.15.]
12. BT signed a deal with Arqiva that will see it provide digital terrestrial television capacity for BT to broadcast Sky Sports services. The telco is appealing to the regulator to have the remainder of BSkyB’s sports channels included in mandatory wholesaling arrangements, although currently it would not have the channels to broadcast them. [p.16.]
13. Project Canvas was cleared by the Office of Fair Trading, which said it had no grounds to consider the activity of the initiative as it was not a merger. Canvas partners’ framing of its services in terms of an open platform showed that the lessons of the previously blocked Project Kangaroo had been learned, according to broadcasting rivals. BT is working with MIT on developments for BT Vision that could see the service become an example of “social television”. [pp.17,19.]
14. Nuance Communications won a contract to provide natural language call steering solutions to BT Business. [p.21.]
15. tw telecom, a Time Warner Cable spin-off, was named as a customer for Cisco Telepresence conferencing services using the BT Global Video Exchange platform. [p.21.]
16. BT GLOBAL SERVICES signed a new deal with Olympic Broadcasting Services London, to deliver broadcast and media network access for the London Games in 2012. The work is said to be in addition to that entailed in BT’s role as the event’s Official Communications Services Partner. [p.23.]
17. BT Onevoice , BT’s unified communications offering, was in the spotlight with the introduction of a version of the service featuring new voice solutions from the telco’s Ribbit subsidiary. Onevoice Ribbit is expected to help virtually extend the scope of internal communications networks through a private cloud. Cisco also highlighted its role as a platform provider for the international launch of the Onevoice offering. [pp.24,25.]
18. BT named mobile interaction service provider TynTec as a partner within its BT Global Telecom Markets portfolio, while BigFix, an IT infrastructure management specialist, is to provide Global Services with a service delivery platform for its BT MobileXpress product. [pp.23,28.]
19. Asia-Pacific was named as a key investment destination for BT Global Services, as it aims to return to growth. A further 300 staff could be added to BT’s regional operations as it chases market share in a growing £8bn market. BT additionally hopes to partner local firms looking to expand outside the region. BT is also expanding the availability of its Radianz hosting services for financial services customers in Singapore, in partnership with one time investment StarHub. [p.29.]
20. BT WHOLESALE won a contract extension to provide white label telephony and broadband services to Scottish & Southern Energy. [p.31.]
21. A global version of the IP Exchange offering was launched by BT Wholesale. This enables VoIP and TDM calls to be connected seamlessly and is already in use with 100 service providers in the UK. The potential for offering services to mobile operators delivering IP originated GSM text messages was flagged. [p.32.]

About BTwatch

Issue: 2010.05
Covering: May-June 2010
Published: June 2010
Next issue: July 2010

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

• BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
• BTwatch provides comprehensive analysis and insight into everything relating to BT, including its Divisions -- BT Retail, BT Wholesale, BT Global Services, and BT Openreach -- and its European and wider international operations. Also covered in-depth are strategy, financials, and associates and investments (such as Tech Mahindra).
• Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Snapshot of BTwatch, issue 2010.05. Click through for: the Executive Brief from this month’s report; an Extract from the issue; or to contact us for more information about the full 40-page issue, this industry standard monthly report service, and ongoing subscription access.

• Table of Contents
• Index
• About Vodafonewatch

Table of Contents

4 BT Group

4 Associates and investments
4 BT still planning Tech Mahindra sale
5 Employment
5 CWU strike threat intensifies at BT
5 Tech Mahindra
5 Tech Mahindra named Convergys partner
6 Management hard-line faces executive pay backlash
6 5,000 figure put on predicted job cuts
6 Awards and accreditations
7 Legal
7 BT settles dispute with MediaTek
7 Operations
7 NGD data centre uses fully renewable energy
7 Awards and accreditations
7 Cardiff IDC wins green award
8 Regulation
8 EC backs Ofcom plan to require BT to share fibre access
8 BT Fleet
8 IT
9 EC requires cost-based pricing restrictions
9 Suppliers
9 BT clearance of Chinese software acceptable in India
9 People
9 Society
11 Systems
11 BT looks to open source adoption
11 Sponsorship
12 BT to rollout SharePoint social networking for staff
12 Suppliers
12 BT Fleet selects National Mobile Windscreens

13 BT Retail

13 Customer service
13 Proactive customer contact reopens privacy controversy
13 Directories
13 BT cuts size of phone book…
13 …and sees value in traditional business
14 Digital Home
14 BT ties with OnLive for cloud gaming
14 Fixed-line
14 Price rises predicted for fixed‑line calls
15 BT linked to OpenPeak for new home “smartphone”
16 Television services
16 BT signs Arqiva for DTT capacity
16 BT appeals Ofcom BSkyB ruling
17 OFT clears Canvas, but TV distributors unhappy
19 BT Vision ponders internet development
20 BT Vision launches Film Club
21 BT Business
21 BT Business selects Nuance solution
21 An important element of continuing transformation
21 BT Conferencing
21 BT and Cisco partner Time Warner unit for telepresence
21 BT Business
22 BT Ireland
22 Sutherland on BT Ireland

23 BT Global Services

23 Contracts
23 BT trumpets Olympic broadcast role
23 Products and services
23 TynTec added to Global Services portfolio
24 BT pushes VoIP as Ribbit integrated into Onevoice
24 Ribbit
25 Cisco highlights Onevoice role
25 Awards and accreditations
25 Forrester recognises BT managed services
27 BT VDC launched in Brazil
27 Contact centres
28 Suppliers
28 BTGS selects BigFix platform
28 Contracts
29 BT International: Asia-Pacific
29 BT to recruit to capture growth in Asia Pacific
29 Livingston on Asia expansion doubts
29 BT International: Europe
30 BT Diamond IP
30 Interop selects BT Diamond IP
30 BT Radianz
30 BT expands Radianz in Singapore

31 BT Wholesale

31 Contracts
31 Scottish & Southern Energy signs renewed contract
31 Managed services
31 Orange linked to IPTV after BT switch
32 Products and services
32 BT launches global IP Exchange

33 Openreach

33 Fibre
33 BT commits to additional fibre investment
33 Reaction
33 Network
35 London fibre to reach 87% by Olympics
36 BT announces fibre-based broadband launches

37 Index

Index

A
Alcatel-Lucent, 5
Alvarion, 29
Analysys Mason, 33
Arqiva, 16, 17
AT&T, 5, 14
Autodesk, 14
B
BigFix, 28
Borland, 11
British Broadcasting Corporation (BBC), 17
British Paralympic Association (BPA), 11
BSkyB, 16, 17
- Sky Sports, 16
BT Group, 4, 5, 6, 7, 8, 9, 11, 12, 14, 15, 16, 17, 21, 24, 29, 31, 33
- Asia
- – Tech Mahindra, 4, 5
- BT Diamond IP, 30
- BT Fleet Partners, 8, 12
- BT Global Services, 23, 24, 25, 27, 28, 29, 32
- – BT Brazil, 27
- – BT Global Telecom Markets, 23
- – BT Global Video Exchange, 21
- – BT International, 29
- – BT Italia, 29
- – BT Onevoice, 24, 25
- – BT Radianz, 30
- – NGI, 29
- – One Source for Cisco TelePresence, 21
- – Onevoice, 24, 25
- – Onevoice Ribbit, 24
- – Radianz Proximity, 30
- – Virtual Data Centre, 27
- BT Innovate & Design
- – Ribbit, 24, 32
- BT Retail, 13, 14, 15, 16, 19, 31
- – BT Business, 21
- – bt.com, 21
- – BT Conferencing, 21
- – BT Directories, 13
- – BT Engage IT, 7
- – BT Fusion, 15
- – BT Ireland, 22
- – BT Mobile, 28
- – BT Vision, 14, 16, 19, 20
- – Digital Home, 14
- – Tariffs, 19
- – The Phone Book, 13
- BT Wholesale, 31, 32
- – IP Exchange, 32
- Executives
- – Balaam, Martin, 7
- – Benjamin, David, 13
- – Brasnett, Jonathan, 28
- – Buckley, Warren, 13
- – Croxford, Ivan, 21
- – Dooley, Michael, 30
- – Edwards, Dave, 7
- – Fitzpatrick, Brian, 31
- – Gallindo, Sérgio Paulo, 27
- – Gower, Andy, 19
- – Livingston, Ian, 6, 15, 29
- – Nicholson, Andy, 30
- – Patterson, Gavin, 14
- – Rejali, Cameron, 32
- – Ruston, Jeremy, 11
- – Scott, Peter, 12
- – Selly, Clive, 11
- – Sutherland, Graham, 22
- – Sutton, Neil, 24
- – Watson, Marc, 16, 20
- – Webb, Duncan, 12
- – Wittgreffe, John, 6
- Ex-executives
- – Moiin, Hossein, 9
- – Verwaayen, Ben, 19
- Openreach, 9, 14, 33, 35
- Strategy and Operations
- – 21CN, 9, 31
- – BT Innovate & Design, 6, 9, 11
- Telefocus, 9
C
Cardiff International Data Centre, 7
Carillion, 5
Carphone Warehouse, 17
Cisco Systems, Inc., 21, 24, 25
Communications Workers Union, 5, 6
Competition Commission, 17
Convergys Corp., 5
Cyber-Rights, 13
D
Datamonitor, 29, 32
E
European Joint Research Centre, 7
European Transport Safety Council, 8
European Union, 8
- European Commission, 7, 8, 9
F
Facebook, 12, 13
Film4OD, 20
Football Association
- Premier League, 16
Forrester, 25
France Télécom, 31
- Orange, 31
Frontline Technologies, 29
G
Google, 19
- YouTube, 13
H
Huawei Technologies, 9
I
Indian Institute of Science, 28
International Paralympic Committee (IPC)
- Paralympic Games, 23, 35
Interop Las Vegas 2010, 30
Intranet Benchmarking Forum, 8
ITN, 6
ITV, 17
J
JPMorgan Chase, 14
- JPMorgan Cazenove, 14
L
Latitude, 21
M
Mahindra Satyam, 4
Massachusetts Institute of Technology (MIT), 19
Maverick Capital, 14
MediaTek, 7
Microsoft, 5, 12
- Windows 7, 12
MIT, 19
N
National Informatics Centre (India), 28
NetApp, Inc. (Network Appliance), 27
Next Generation Data Limited, 7
Next Generation Data Limited
- NGD Europe, 7
Nokia, 9
Nokia Siemens Networks, 9
Nuance Communications, 21
O
Ofcom, 8, 9, 16
- LLU, 8
- Price controls, 8
- Wholesale line rental, 31
Office of Fair Trading, 17
Olympic Games, 11, 35
- London 2012, 23, 35
- Olympic Broadcasting Services London Ltd, 23
OnLive, 14
Ontology Systems, 6
OpenPeak, 15
Ovum, 33
P
Phorm, Inc. (121Media), 13
Picturebox, 20
Privacy International, 13
S
Scottish & Southern Energy (SSE), 31
Siemens, 9
SmartestEnergy, 7
Sony, 20
- Sony Pictures Television, 20
StarHub, 30
T
Tech Mahindra, 4, 5
- Tech Mahindra Mahindra Satyam, 4
Technology
- 3G, 15
- Bluetooth, 15
- Broadband, 8, 14, 16, 19, 31, 33, 35, 36
- – ADSL, 29
- – ADSL2+, 35
- Ethernet, 21
- Fibre, 8, 9, 33, 35, 36
- – FTTP, 35
- GSM, 32
- HD, 35
- IP, 25, 30, 32
- IPTV, 17, 31
- LLU, 8
- MPLS, 32
- Project Canvas (BBC, BT, ITV, FIVE), 17, 31
- Project Kangaroo (BBC, ITV), 17
- SMS, 23
- Unified communications (UC), 24, 25
- VoD, 17, 19, 20
- VoIP, 24, 25, 32
- VPN, 24
- VULA (virtual unbundled loop access), 8, 9
- Wi-Fi, 15, 19
- WiMAX, 29
Telefónica, 15
- Telefónica Europe (O2), 15
- – UK, 15
telent plc (Marconi), 5
TM Forum, 6
Top-Up TV, 16
Twitter, 13
tw telecom, 21
TynTec, 23
V
Virgin Media, 16, 17, 22, 33
W
Warner Bros, 14, 20
Z
ZTE, 9

About BTwatch

Issue: 2010.05
Covering: May-June 2010
Published: June 2010
Next issue: July 2010

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

• BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
• BTwatch provides comprehensive analysis and insight into everything relating to BT, including its Divisions -- BT Retail, BT Wholesale, BT Global Services, and BT Openreach -- and its European and wider international operations. Also covered in-depth are strategy, financials, and associates and investments (such as Tech Mahindra).
• Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

Extract from BTwatch, issue 2010.05. Click through for: the Executive Brief from this month’s report; the Issue Snapshot; or to contact us for more information about the full 40-page issue, this industry standard monthly report service, and ongoing subscription access.

EC backs Ofcom plan to require BT to share fibre access

The European Commission (EC) announced that it approved proposals from Ofcom to mandate virtual unbundling of BT’s fibre network (BTwatch, 2010.03), but has called on the regulator to move to full unbundling as soon as it is technically and economically possible. The European body looks to have overruled Ofcom on plans to allow BT to offer unbundled fibre services free of regulatory price controls, however.

Under Ofcom’s current proposals, BT will be obliged to provide “virtual” access to its optical fibre infrastructure to alternative operators though a virtual unbundled loop access (VULA) product. This is intended to offer rival telecoms firms a connection to the BT network, similar to that currently available through local loop unbundling (LLU). Ofcom said that the virtual solution allows LLU-like levels of product differentiation and innovation similar and maintains competition on UK broadband markets as the roll-out of next generation access networks gathers pace.

However, the EC also argues that full unbundling is likely to encourage communication providers to rollout fibre networks faster than BT. It was reported that the exception to allow virtual unbundling will last four years. However, Ofcom is already proposing that deeper access to the BT infrastructure, which would enable competitors to build their own fibre networks, must be made available by BT within months of a regulatory final determination on fibre access, with mid-2011 currently looking likely to be the deadline for its introduction.

Neelie Kroes, the European telecom commissioner, said that, given the “special circumstances” she supported the initial virtual structure, but emphasised that that virtual unbundling is only a temporary measure.

“In this specific instance, virtual unbundling seems the best option to safeguard competition and enable consumers to benefit from a wider range of services provided over next-generation fibre infrastructure…This interim solution is not a long-term alternative to physical fibre unbundling, which should be imposed as soon as possible.”
– Kroes.

BT, which has been moving towards virtual unbundling on its own, and committing to opening up its ducts and offering investment partnerships to rivals (BTwatch, 2010.02), said that it believes the current virtual unbundling model is suited to the requirement of the market.

“Our view is that the current Virtual Unbundled Local Access product meets the needs of the industry, but we will obviously work closely with Ofcom going forward.”
– BT statement.

EC requires cost-based pricing restrictions

When it had proposed the introduction of VULA, Ofcom had indicated it would not regulate the pricing of the product by Openreach, beyond requiring long-running equivalence of inputs measures are in place (which entails wholesale customers having access to exactly the same products, at the same prices and using the same systems and processes, that are available to BT). The EC has said it disagrees with this approach, however, and is calling for cost-oriented pricing, which would mean that Openreach prices will be regulated with set levels of reasonable return decided based on specific factors that contribute towards the costs of rolling out the service. The EC said that this would “drive both competition and investment in [next generation accesses]“.

[Further reference:
Commission accepts UK regulator proposal to mandate virtual unbundling of BT's fibre networks but requests full unbundling as soon as possible -- European Commission, 1 June 2010;
BT will have to share last mile fiber with competitors -- FierceTelecom, 3 June 2010;
EC calls on BT to open fibre networks to rivals -- v3.co.uk, 2 June 2010.]

About BTwatch

Issue: 2010.05
Covering: May-June 2010
Published: June 2010
Next issue: July 2010

For comprehensive coverage of BT Group worldwide, nothing comes close to BTwatch. Independent and unbiased, BTwatch offers unparalleled scope, valuable analysis and a considered view of BT’s corporate, domestic and international activities.

• BTwatch provides a thorough yet accessible grounding in the state of BT now, and where it is going. Following BTwatch enables our clients to get up to speed quickly, and stay ahead of their game.
• BTwatch provides comprehensive analysis and insight into everything relating to BT, including its Divisions -- BT Retail, BT Wholesale, BT Global Services, and BT Openreach -- and its European and wider international operations. Also covered in-depth are strategy, financials, and associates and investments (such as Tech Mahindra).
• Our ‘watch' report services are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.

About Vodafonewatch

Issue: 2010.05
Covering: May/June 2010
Published: May/June 2010
Next issue: June/July 2010

Vodafone and its rich web of OpCos — tracked and analysed worldwide.
A unique monthly report for the industry.

• Vodafonewatch is the only independent monitor of everything and anything to do with Vodafone Group, worldwide. Nothing else comes close. Thorough, impartial, accessible, and time-saving.
• Covering not just the world's number-one mobile group and its many operating companies, but also its wider interests, including Verizon Wireless in the US, Vodacom in Africa, China Mobile, SFR in France, Polkomtel in Poland, Safaricom in Kenya, Partner Markets initiatives, and much more.
• Our ‘watch' titles are repeatedly described by clients and end-users as the single most valuable source of third-party sales intelligence, and are considered invaluable by many high-achieving commercial teams and account directors.
• A unique source of valuable opportunities, knowledge, planning, strategy, and much more, the reports represent both tactical tool and strategic reference, providing input and even a springboard for corporate planning, reporting, and meetings.
• A ‘must-have' for sales teams focused on high-value sales, maintaining strategic relationships, and managing extended sales cycles. Just one nugget, insight, or validation can pay for the service many times over.
• Pricing is typically USD $4.2k / EUR 2.8k / UKP £2.5k per year for a workgroup or small/midsize account, and can be tailored to meet your specific needs and situation. Copies of individual reports are also available, priced from UKP 500 (USD $825 / EUR 560). Multiple purchasing options available, including payment cards.
• Delivered electronically 10-12-plus times a year, with back issues also available, providing unparallelled reference and insight into major events, strategic initiatives, financials and KPIs.
• Contact us for further information, including samples and evaluation trial requests. info@marketmettle.com / +44-20-7183-0111.